Training & Development

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Communication Skills 

  • Types of communication
  • Ways we communicate
  • Factors influencing effective communication
  • Barriers of communication
  • Types of listening
  • Paraphrasing
  • Perception checking etc

Interpersonal Skills

  • Connecting with self and others 
  • Listening, understanding and empathizing with others 
  • Negotiation and conflict resolution 
  • Verbal & nonverbal communication
  • Bringing people to your side
  • Sharing your opinion
  • Influencing skills etc
  • Email Etiquettes
  • Basic Rules of English
  • Avoiding Email Mistakes 
  • Legal Issues Surrounding Email

Team Building 

  • Influencing Techniques
  • Rapport Building
  • Team Potential
  • Team Vs Groups
  • Conflicts
  • 5 Conflict Handling Styles
  • Stages In Team Building
  • Creating Positive Work Environment
  • Building Trust
  • Steps To Build Positive Interpersonal Relationships

Leadership Skills 

  • Understanding Team Dynamics And Encouraging Good Relationships
  • Selecting And Developing The Right People
  • Delegating Effectively
  • Motivating People
  • Managing Discipline And Dealing With Conflict
  • Communicating
  • Planning, Making Decisions, And Problem Solving

Customer Care 

  • What Is Customer Service ?
  • Customer Expectation
  • 10 Rules For Great Customer Service
  • Excellent Service Through Effective Communication
  • Relationship Building
  • Putting Customer First
  • Handling Difficult Customer

Time Management Skills 

  • Managing What You Do
  • Managing Where You Work
  • Managing Communication
  • Managing To Work With Others
  • Managing Everyday
  • Time Grid

Sales Training

  • Expectation mapping
  • Know your business
  • Sales process 
  • Successful probing
  • Establishing relationship
  • Seeking references etc.

Stress Management Skills 

  • Preparing Daily Schedule To Identify Stress Points
  • Energy And Wellbeing
  • Healthy Lifestyle
  • Relationship Management
  • Handling Work Stress
  • Positive Mental Attitude

Telesales Training 

  • Types Of Communication
  • Proper Voice Modulation
  • Listening Skills
  • Relationship Building
  • Influencing Techniques
  • Importance Of Building Rapport
  • 5 Phases Of A Call
  • Telephone Etiquette’s

Effective Handling Of Bosses & Subordinates

  • Integrating and aligning goals of the company and adhering deadlines
  • Time management
  • Understanding types of bosses
  • Style of leadership
  • Assertive communication
  • Planning and reporting techniques etc

Transition from Student to Professional  

  • Importance of time management
  • Aligning to company expectations
  •  Interpersonal skills
  • Email etiquettes
  • Reporting techniques

Presentation Skills 

  • Understanding the topic/goal of the presentation
  • Making the presentation
  • Overcoming the barriers
  • Speaking in public
  • Use of Audio-visual equipments
  • Gauging audience interests etc  

Personality Development

  • Communication(verbal & nonverbal)
  • Listening
  • Assertiveness
  • Grooming
  • Social etiquettes
  • Healthy living
  • Time management

Other Soft Skills

Keep In Touch

903 Shreenath Towers, Sane Guruji Nagar, Mulund East, Mumbai-400081
+919867352463